Refund policy
Thank you for shopping with Goldbrick Co. We strive to provide excellent products and services to our customers. In order to maintain a fair and consistent policy, we have established the following No Refunds or Exchanges Policy:
1. All Sales Are Final: All purchases made from Goldbrick Co. are non-refundable and non-exchangeable. Once a purchase is made, it is considered final.
2. Exceptions: There may be certain circumstances where we will consider issuing a refund or allowing an exchange, at our sole discretion. These exceptions may include:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service within 7 days of receiving the product. We will assess the situation and determine the appropriate course of action.
- Errors on Our Part: In the event that we make an error in processing your order, such as sending the wrong product or the wrong quantity, please contact our customer service within [number of days] days of receiving the order. We will rectify the error and provide a solution.
3. Non-Transferable: Refunds or exchanges are non-transferable. They are only applicable to the original purchaser and cannot be transferred to any other individual or entity.
4. Condition of Returned Products: If a refund or exchange is approved, the returned product must be in its original condition, unused, unopened, and with all original packaging and tags intact. We reserve the right to refuse a refund or exchange if the returned product does not meet these criteria.
5. Return Shipping Costs: If you are eligible for a refund or exchange, you will be responsible for the return shipping costs unless the return is due to our error or a defective/damaged product.
6. Processing Time: Please allow up 5 business days for us to process your refund or exchange once we have received the returned product. We will notify you via email once the process is complete.
7. No Refunds or Exchanges on Sale Items: Sale items are sold as-is and are not eligible for refunds or exchanges unless they are defective or damaged upon receipt.
8. Changes to the Policy: Goldbrick Co. reserves the right to modify or update this No Refunds or Exchanges Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our No Refunds or Exchanges Policy, please contact our customer service at gldbrick.co@gmail.com. We are here to assist you.
By making a purchase with Goldbrick Co., you acknowledge and agree to abide by this No Refunds or Exchanges Policy.
Thank you for your understanding and cooperation.